Refund policy

At Truly Kenzie, we understand that sometimes a product may not meet your expectations or fit your needs. That's why we have a hassle-free return policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you may return it within 30 days of receiving it for a full refund. 

To initiate a return, simply contact our customer service team, trulykenzie27@gmail.com and provide them with your order details and any other necessary information to expedite the process. They will guide you through the process and provide you with a return authorization number.

Please note that the following conditions apply to all returns:

• The item must be in its original condition, unworn, and with all tags attached.
• Any promotional items or free gifts received with the purchase must also be returned.
• Shipping charges are non-refundable, unless the return is due to a mistake on our part.
• We recommend using a trackable shipping method to return the item, as we cannot be held responsible for lost or damaged packages.

Once we receive your returned item, our quality control team will inspect it to ensure it meets the above conditions. If everything checks out, we will process your refund within 5-7 business days.

If you received a defective or damaged item, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on your preference.

For exchanges, please follow the return process outlined above and place a new order for the desired item. This will ensure the fastest processing time.

Our goal is to provide you with the best shopping experience possible. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We are here to assist you.